Director of Homeowner Services

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do!  As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Responsibilities of the Director of Homeowner Services include, but are not limited to:

• Interacts with homeowners on a regular basis to provide exceptional personalized service.
• Maintains open communication, both written and verbal, with the homeowners as it relates to the rental management agreement, reservations, and other concerns of the owners. Promptly resolves any homeowner complaints or issues.
• Onboards new homeowners on the rental management program, providing them detailed information about the property and rental management program.
• Drives new business by pursuing homeowners who are not on our rental program and providing informative guidance about the advantages of being part of the on-site program with the goal of increasing the number of units on the Company’s rental program.
• Maintains contact with real estate agents and understands which units are being listed and sold to establish a relationship with new owners, encouraging them to join the Company’s rental program.
• Performs final evaluation of all Homeowner Arrivals (VIP’s) daily, to ensure correct inventory, exceptional cleanliness and no maintenance issues are present in the unit.
• Orders appliances and any other items at the homeowner’s request. Arranges for contractors to provide quotes for any upgrade/renovation the homeowner is seeking to complete.
• Creates and/or reviews work orders and manages the billing process.
• Coordinates renovation projects with owners, management, maintenance team, and contractors to ensure timely completion and satisfactory job performance.
• Completes monthly close out procedures, including billing, balancing, and distributing statements.
• Reviews and analyzes financial reports; balances revenue ensuring each homeowner receives the correct rental income. Acts as a liaison to accounting department.
• Works closely with property management and the VP of Homeowner Relations to provide the best service possible to owners and senior management within the company.
• Maintain clean and organized work area
• Report any unsafe work conditions to the Resort Manager or General Manager
• Other duties, as assigned by the Resort Manager or General Manager

Benefits as discussed during the interview process.

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.  

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Hiring Location
Brittain Resorts & Hotels

Address
407 30th Ave North
Myrtle Beach SC, 29577

Employment Type
Full-Time