Task Force General Manager

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Responsibilities of the Task Force Manager include, but not limited to:

  • Ability to transition from one property to another as needed.
  • Provides leadership to the management team;
  • acts as a coach and resource for daily operations and career development. Creates and communicates team goals.
  • Ensure the highest degree of quality guest service is maintained at all times, through prompt and courteous care. Meet or exceed previous service scores and internet rankings. Investigate complaints and initiate corrective action. Promptly resolve any guest complaints or issues.
  • Works with other departments effectively, such as sales, revenue management, the call center, etc. to achieve the goals of the property. Expresses ideas and/or concerns regarding property strategies.
  • Manage finances of operations including budget and inventory controls. Control expenditures, labor, supplies, etc. in relation to financial forecasts and budget.
  • Implement and maintain an effective open-door communication system that encourages feedback and interaction between all departments.
  • Complete property walks to interact with guests, associates and homeowners; identify successes, issues, concerns and opportunities. Celebrate successes and coach or counsel managers or team members on any deficiencies.
  • Uphold the highest standards of cleanliness, sanitation, safety, and conduct.
  • Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members.
  • Ability to transition from one property to another as needed.
  • Maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
  • Interact with the general public, customers, associates, homeowners, vendors, and government officials with professionalism, tact and courtesy.
  • Understand the government regulations affecting resort operations; ensure the resort operates in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
  • Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment.
  • Ensure proper communication within the resort by conducting regular meetings with all managers. Effective communicator to peer managers.
  • Delegate duties and projects with consistent follow up.

What are we looking for?

  • High school diploma or equivalent required.
  • College degree preferred with emphasis in Hospitality or 5 years in a management position.
  • Previous experience managing a team through motivation, coaching and development.
  • The ability to anticipate customer needs, change goals and direction quickly and multitask.
  • Capable of using independent judgment/solid decision making skills.
  • Proven comfort and experience to interact effectively with all levels of management, guests, and associates, both inside and outside of the organization.
  • Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
  • Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases).
  • Demonstrated excellent written and verbal communication skills.
  • Proven job reliability, diligence, dedication and attention to detail.
  • Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors

Benefits as discussed during interview process. 

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Hiring Location
Brittain Resorts & Hotels

Address
407 30th Ave N
Myrtle Beach South Carolina, 29577

Employment Type
Full Time