PBX Operator

WE ARE MORE THAN JUST A WORKPLACE

We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

What will you be doing?

As a PBX Operator, you will be responsible for answering incoming calls, logging calls to maintenance, housekeeping, and other departments, handling check-ins and guest concerns, and other related duties.

PBX Operator responsibilities include, but are not limited to;

• Answer incoming phone calls and redirect to the appropriate department.
• Accurately log all calls and ensure that all guest requests are met – calls include maintenance, housekeeping, reservations, loss prevention, and more.
• Follow-up with guests in a timely manner.
• Relay any guest complaints to the appropriate department or the manager on duty.
• Assist other departments as needed.
• Greet and interact with guests in a genuine, friendly, and professional manner.
• Assist with responsibilities and duties in the absence or heavy volume in other front office areas.
• Other duties as assigned.

What are we looking for?

• Previous switchboard experience strongly preferred
• Passion for providing exceptional service to guests and team members
• Strong attention and care to details
• Responsibility, reliability, and honesty
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical, Dental, and Vision coverage options
• Paid Time Off
• 401(k) retirement plan with company match 
• Paid Parental Leave (10 weeks)
• Bereavement Leave and Jury Duty Pay
• Life Insurance Benefit
• Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Local Attraction Discounts
• Associate Referral Program
• Tuition Reimbursement
• Resort Accommodations Discount

Connect with us! @brittainresorts

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.