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Operations Management
OPERATIONS MANAGEMENT
Staffed with experienced, entrepreneurial managers, Brittain Resorts & Hotels approaches all aspects of day-to-day operations with an established culture of excellence and results-driven success. With streamlined training processes, standard operating procedures, collaboration across all departments, and a passion for the guest experience, we deliver top-tier performance for all of our properties. Our operations management team ensures that the expectations of each guest are exceeded during their visit.
HOTEL OPERATIONS
MANAGEMENT
- Capex Projects
- Budgeting and Planning
- Lifecycle Renovations
- FF&E/OS&E Purchasing
- Preventative Maintenance Programs
- Secret Shops & Inspections
- Sanitation & Health Accountability
- Service Protocol Compliance
- Loss Prevention
- Curated amenities, services and programming
- Risk Management – General Liability, Workers Compensation, OSHA, Immigration
- Standard Operating Procedures
- Technology solutions to maximize operational and technical efficiencies and enhance guest service
- Routine Operational Property Visits
- Centralized Reporting Platform
- Managing Time & Labor
- Owner-Centric Hospitality Experts with Hands on Accessibility
- Dedicated Analytics Team To Support Property Operations
- Dedicated Purchasing Team combined with a GPO for Buying Power
- Supervision of profit and loss statements focusing on maximizing top line, operating efficiency and margin improvement
- Dedicated team to solicitation and retention of Units on the Program
- HOA Board Expertise
- Homeowner Portals
- Homeowner Accounting
- Superior Homeowner Relations Skills
- Concept & Brand Identity Creation
- Outlet Programming
- OS&E Selection & Procurement
- Proforma Budgeting
- Foodservice Design and Consulting
- Menu Costing & Inventory Controls
- Capex Projects
- Budgeting and Planning
- Lifecycle Renovations
- FF&E/OS&E Purchasing
- Preventative Maintenance Programs
- Secret Shops & Inspections
- Sanitation & Health Accountability
- Service Protocol Compliance
- Loss Prevention
- Curated amenities, services and programming
- Risk Management – General Liability, Workers Compensation, OSHA, Immigration
- Standard Operating Procedures
- Technology solutions to maximize operational and technical efficiencies and enhance guest service
- Routine Operational Property Visits
- Centralized Reporting Platform
- Managing Time & Labor
- Owner-Centric Hospitality Experts with Hands on Accessibility
- Dedicated Analytics Team To Support Property Operations
- Dedicated Purchasing Team combined with a GPO for Buying Power
- Supervision of profit and loss statements focusing on maximizing top line, operating efficiency and margin improvement
- Dedicated team to solicitation and retention of Units on the Program
- HOA Board Expertise
- Homeowner Portals
- Homeowner Accounting
- Superior Homeowner Relations Skills
- Concept & Brand Identity Creation
- Outlet Programming
- OS&E Selection & Procurement
- Proforma Budgeting
- Foodservice Design and Consulting
- Menu Costing & Inventory Controls
Click to expand list.
PAYROLL / ACCOUNTING
SERVICES
- Daily accounting operations and financial audits
- Central Accounting, Payroll, Tax, Accounts Payable and Internal Audit Services
- Strong Banking Relationships
- Balance Sheet
- Income Statements
- Sales Tax Reporting & Filing
- Cash Flow Analysis
- Daily Income Verification
- General Ledger Reporting
- Cash & Credit Processing
- Payroll Tax & Reporting
- Weekly Payroll
- Direct Deposit/Check Delivery
HUMAN RESOURCE
SERVICES
- Corporate Human Resources Director
- Organizational Design
- Dedicated Recruiting Team
- Assessment via Clifton StrengthFinders
- Executive Interview Participation
- Cultural Immersion and On-boarding
- Leadership Training and Development
- Associate Training and Development
- Executive-Led Portfolio Conferences
- Benefits Management
- Bonus Plans
- Employee Travel Program
INFORMATION TECHNOLOGY
OVERSIGHT
- Systems Analysis & Procurement
- Consolidate disparate, siloed data into unified analysis
- On Site and Third Party I.T. Management
- PCI, ADA and GDPR Compliance
- IP safeguards & data governance
- Property Management System
- Point of Sale System
- Sales CRM Multi-Property System
- Service Optimization System
- Text To Guest Communication System
- Accounting Systems
- Payroll/Human Resources System
- Time & Attendance Systems
- Network and Cyber Security Services
- Structured Cabling Consultation
- Administrative Office Equipment
- Business Center Technology
- Guest High Speed Internet Access Systems
- PBX, Voicemail & Call Accounting Systems
20
Premier Resorts Managed
5,300
Rooms, Suites & Condos
35
Restaurants & Bars
OPERATIONS MANAGEMENT
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