Operations Management

Operations Management

Revenue

Sales & Marketing

Call Center

OPERATIONS MANAGEMENT

Staffed with experienced, entrepreneurial managers, Brittain Resorts & Hotels approaches all aspects of day-to-day operations with an established culture of excellence and results-driven success.  With streamlined training processes, standard operating procedures, collaboration across all departments, and a passion for the guest experience, we deliver top-tier performance for all of our properties.  Our operations management team ensures that the expectations of each guest are exceeded during their visit.

Hotel Management

HOTEL OPERATIONS

MANAGEMENT

  • Capex Projects
  • Budgeting and Planning
  • Lifecycle Renovations
  • FF&E/OS&E Purchasing
  • Preventative Maintenance Programs
  • Secret Shops & Inspections
  • Sanitation & Health Accountability
  • Service Protocol Compliance
  • Loss Prevention
  • Curated amenities, services and programming
  • Risk Management – General Liability, Workers Compensation, OSHA, Immigration
  • Standard Operating Procedures
  • Technology solutions to maximize operational and technical efficiencies and enhance guest service
  • Routine Operational Property Visits
  • Centralized Reporting Platform
  • Managing Time & Labor
  • Owner-Centric Hospitality Experts with Hands on Accessibility
  • Dedicated Analytics Team To Support Property Operations
  • Dedicated Purchasing Team combined with a GPO for Buying Power
  • Supervision of profit and loss statements focusing on maximizing top line, operating efficiency and margin improvement
  • Dedicated team to solicitation and retention of Units on the Program
  • HOA Board Expertise
  • Homeowner Portals
  • Homeowner Accounting
  • Superior Homeowner Relations Skills
  • Concept & Brand Identity Creation
  • Outlet Programming
  • OS&E Selection & Procurement
  • Proforma Budgeting
  • Foodservice Design and Consulting
  • Menu Costing & Inventory Controls
  • Capex Projects
  • Budgeting and Planning
  • Lifecycle Renovations
  • FF&E/OS&E Purchasing
  • Preventative Maintenance Programs
  • Secret Shops & Inspections
  • Sanitation & Health Accountability
  • Service Protocol Compliance
  • Loss Prevention
  • Curated amenities, services and programming
  • Risk Management – General Liability, Workers Compensation, OSHA, Immigration
  • Standard Operating Procedures
  • Technology solutions to maximize operational and technical efficiencies and enhance guest service
  • Routine Operational Property Visits
  • Centralized Reporting Platform
  • Managing Time & Labor
  • Owner-Centric Hospitality Experts with Hands on Accessibility
  • Dedicated Analytics Team To Support Property Operations
  • Dedicated Purchasing Team combined with a GPO for Buying Power
  • Supervision of profit and loss statements focusing on maximizing top line, operating efficiency and margin improvement
  • Dedicated team to solicitation and retention of Units on the Program
  • HOA Board Expertise
  • Homeowner Portals
  • Homeowner Accounting
  • Superior Homeowner Relations Skills
  • Concept & Brand Identity Creation
  • Outlet Programming
  • OS&E Selection & Procurement
  • Proforma Budgeting
  • Foodservice Design and Consulting
  • Menu Costing & Inventory Controls

Click to expand list.

PAYROLL / ACCOUNTING

SERVICES

Payroll / Accounting
Human Resources

HUMAN RESOURCE

SERVICES

INFORMATION TECHNOLOGY

OVERSIGHT

Information Technology

20

Premier Resorts Managed

5,300

Rooms, Suites & Condos

35

Restaurants & Bars

OPERATIONS MANAGEMENT

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homeowner services
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