Services – Brittain Hospitality

BRINGING THE PIECES TOGETHER

Brittain Resorts & Hotels is a hospitality brand located on the Grand Strand of South Carolina. The roots of the brand go back more than 40 years and three generations in Myrtle Beach. The foundation was laid long before the company was formed with roots beginning in the 1930’s at the historic Chesterfield Inn in the heart of Myrtle Beach, S.C. The entire Brittain family worked as a team doing everything from making beds to washing dishes on the busy weekend nights while honing the ever-changing marketing and guest satisfaction skills paramount to establishing a robust repeat business base.

PROPERTY MANAGEMENT SERVICES

Brittain Resorts Management Services

Daily involvement is critical to all successful business ventures. We understand and recognize that not one person can do it all. While we practice and encourage the entrepreneurial mentality, we also recognize that we must trust but verify to ensure our managers are walking the walk. More than one set of eyes are checking your unit: Housekeeping, Maintenance, Homeowner Services, and Property Managers.

Standard Operating Procedures

Customer Satisfaction

Maintenance & Housekeeping

SALES & MARKETING SERVICES

Digital Marketing

Web Design & Management, Digital Advertising, Search Engine Marketing & Paid Search

Social Media

Customer Engagement, Brand Reputation, & Database Marketing

Analytics

Campaign Tracking, Increased Conversion, & ROI Accountability

Brittain Resorts Sales & Marketing

Brittain Resorts & Hotels live by one simple principle: we make nothing until our owners do. We approach our business with the understanding that our pay is based 100% on performance. We must make the phone ring, be internet-accessible, and build loyalty. Our dedicated team monitors the latest trends in booking behaviors to locate and convert the ever-evolving online shopper.

TECHNOLOGY SERVICES

Brittain Resorts IT Servies

Brittain Resorts & Hotels is extremely proud of the technology services piece of our company. From defining systems, managing vendors, enhancing current technology systems, building secure networks, and more; our team works diligently to increase safety, quality, efficiency, and deliver guest satisfaction. Information technology plays an immense role in our company’s success which is why we look at IT as the center of our business structure.

Property Management Systems

IqWare & Datavision

Centralized Networks

Guest Internet, Streaming Services, & Telephone Networks

Software Systems

Accounting, Revenue Collection, Time Clocks, & Labor Control

REVENUE MANAGEMENT SERVICES

Extended Length of Stay Patterns

Room Type Yields

Demand Forecasting

Brittain Resorts Revenue Management Services

Through analytics, our Revenue Management team predicts demand allowing us to maximize revenue for each unit on our rental program. The in-depth analysis gives us the opportunity to drive occupancy and average daily rate through a mix of business as well as utilizing a length of stay patterns to realize full revenue potential.

ACCOUNTING SERVICES

Brittain Resorts Accounting Services

Our team of professionals practices the core competencies established by the Brittain family years ago by devoting a tremendous amount of energy and time to remain current on market conditions. With our vast experience handling accounting in the hospitality industry, we utilize the best key practices, methodologies, and integrating technology. Our decades of success were built off of a secure and ever-evolving financial foundation.

Cash Flow Management

Accounts Payable, Accounts Receivable, Reconciliation, & P&L Management

Payroll

Paid Time Off, 401K, & Taxes

Benchmarking

Gauging financial performance against prevalent industry norms

TEAM MEMBER SERVICES

Human Resources

Employment, Labor Law, & Interpersonal Relationships

Training & Development

Employee On-boarding & Continued Education

Employee Benefits

Insurance, 401K, & Health Savings Account

Brittain Resort Member Services

The heart and soul of any company are defined by its associates. Our valued team members are specially selected and trained with the knowledge, expertise, and friendly service necessary to get the job done right.

ASSET MANAGEMENT SERVICES

Home Owner Management Services

Daily involvement is a critical part of our success in having over a 93% retention of all our owners who sign up on our program. We are business partners and go beyond the daily renting, cleaning, and maintaining to look farther into the future and planning.